Thank you for choosing 2Cookinn. By placing an order with us, you acknowledge and agree to the terms outlined in this document, which govern the use of our website and the purchase of products from us.
GENERAL CONDITIONS OF SALE AND USE OF THE SITE
The conditions described in this document are those applicable to the use and purchase of products through the 2Cookinn website (www.2cookinn.com), containing the necessary information for this purpose.
Accessing, browsing, using and making purchases through the website www.2cookinn.com implies knowledge and acceptance of the terms contained in these conditions.
These conditions may be changed by unilateral decision of Abecedário Notavel Unip Lda, with those in force on the date of purchase of the product being applicable to the Consumer.
It is advisable to consult the General Conditions of Sale and Use of the 2Cookinn Website, in force, before making any online purchase. Prior and periodic reading of these conditions is the User’s responsibility.
ABOUT THE USER
A User is considered to be the person who accesses, browses or uses the services available on the website www.2cookinn.com, whether for information purposes or to purchase products.
The User undertakes to use the website only to make legally valid inquiries and orders, expressly authorizing 2Cookinn to cancel any false or fraudulent purchases, as well as to suspend or cancel a User’s access account, if acts are detected , fraudulent data or information when using the service.
The User will not be able to place their order without providing all the information required for this purpose. Such information will be, to the extent applicable, subject to the Privacy Policy of Abecedário Notavel Unip Lda, the entity responsible for 2Cookinn.
When placing an order through the website www.2cookinn.com , the User declares and guarantees that he or she is over 18 years old and is legally qualified to enter into contracts.
ABOUT THE SUPPLIER
For the purposes of the product purchase contract through the website www.2cookinn.com , Abecedário Notavel Unip Lda (hereinafter Abecedário), legal entity no. 8088-6331-5400, with registered office at Rua Pedro Alvares Cabral No 118, São Domingos de Rana, 2785-395, Cascais, Portugal, with share capital of 30.000,00Eur.
For any information, you can contact customer support by calling +351 912351219 (cost of calling the national mobile network), available on weekdays and Saturdays between 10:00 am and 7:00 pm, or via email info@2cookinn.com.
ABOUT THE ONLINE STORE
The products advertised on the website www.2cookinn.com are sold by Abecedário as part of its commercial activity. All orders for 2Cookinn products are subject to availability.
Products purchased through the Online Store are available for delivery in mainland Portugal , the Azores and Madeira Islands and other countries in Europe.
For more information about the terms, conditions and delivery costs, please see the section on ORDERS DELIVERY.
The images used to communicate products, on www.2cookinn.com and other digital channels, are merely illustrative, and there may be a difference between the colors of the image and those of the product. The images used to communicate products may also contain items with a purely decorative function and are not available for sale.
CONSTITUTION OF THE CONTRACT
The information contained in these conditions and on www.2cookinn.com does not constitute an offer to sell, but rather an invitation to contract. No purchase contract is considered to exist until there is, by Abecedário, express acceptance of the order placed by the User.
PRICES AND CAMPAIGNS
The price of each product may vary depending on the ongoing campaigns and their duration.
In this sense, the price of the product is what appears on the domain www.2cookinn.com on the date the order was placed, except in the case of an obvious error.
The price presented as the price of the product already includes VAT (Value Added Tax), that is, it is presented in RRP mode (Public Sale Price) and does not include costs for transporting the order, or others.
The prices shown are valid for the online store.
PLACING ORDERS
User Registration
Placing orders on the 2cookinn website depends on the User’s prior registration at www.2cookinn.com, filling in all the mandatory fields identified there. It is essential that you have an email account to place orders in the online store.
With this registration you will be creating your personal account on the domain www.2cookinn.com, through which you will be able to place orders, monitor your status or carry out operations related to your customer card.
The correct completion of the fields relating to registration is the sole responsibility of the User, and does not bear any costs nor assumes any responsibility arising from error, oversight or omission in filling out the registration fields and/or placing an order and/or resulting from fraudulent purchases made by third parties using User data.
The data entered in the registration is subject to Abecedário’s privacy policy, which can be consulted at www.2cookinn.com. By creating a User registration at www.2cookinn.com you will be declaring that you accept the terms contained in Abecedário’s privacy policy.
The www.2cookinn.com website also allows purchases through the guest purchase functionality. In this type of purchase, the Customer will only be asked for the data essential for processing their order. Once the purchase process has been completed, the Customer will be given the possibility of registering as a user or continuing as an unregistered user.
ORDER PROCESSING AND REFUSAL
Once the payment associated with the order has been made, we will arrange for its processing.
Abecedário reserves the right to refuse the order if the information provided when placing the order or creating the User’s personal account is incomplete, the billing information is incorrect, if fraud is suspected and in other cases provided for under these conditions.
In these situations, the User will receive, via the e-mail address associated with their order, information about the cancellation of the order and the reasons for the cancellation.
All orders are subject to confirmation of product availability.
In case of difficulties in supplying products or if the product is out of stock, the User will receive, to the email address associated with their order, information about the temporary or definitive unavailability of the product, with a refund of the amount paid at the time of ordering, within 30 days, counting from the communication of unavailability.
The refund of amounts will be made via bank transfer, and the User must provide the necessary data for this purpose, when contacted. Such refund does not imply any costs for the User.
ORDER CANCELLATION BY THE USER
The user may cancel their order by sending, an email to info@2cookinn.com, within 24 hours from placing the order, indicating the reason for cancellation and the order number or attaching/forwarding the email from order confirmation.
Upon receipt of the order by our services, the feasibility or otherwise of canceling the order will be confirmed, under the required terms.
ORDERS DELIVERY
The products purchased by the Consumer may come from warehouses in different locations, meaning the order may be received in installments.
Without prejudice to specific situations, products will be delivered within a maximum period of 30 (thirty) days after payment for the order.
For most products, two order delivery methods are available, namely:
Home delivery
This delivery method incurs costs for the User.
The total shipping cost is displayed at checkout after the delivery and transportation method has been selected.
Shipping costs are calculated according to the total weight of the order and destination location, and can be simulated on the shopping cart page.
Delivery times for destinations in mainland Portugal may vary between 7 (seven) and 15 (fifteen) business days after payment of the order.
For deliveries to Madeira, the Azores and other European countries, the User must consult customer service via e-mail info@2cookinn.com.
The User assumes full responsibility for indicating the address of the home where the products must be delivered, as well as the obligation to provide other relevant data for delivery (e.g. homes located on pedestrian streets or with transport circulation schedules, in buildings without elevator or with a small elevator shaft, etc.).
The User will be charged all costs resulting from the need to repeat the delivery act due to the indication of wrong or insufficient addresses or the lack of indication of the existence of situations relevant to the delivery.
Abecedário reserves the right to cancel the order if it is impossible to deliver it to the address indicated for shipping.
The product will be delivered to the User or to the person who, at the time of delivery, presents himself or herself as being in good condition and assumes the obligation to get it to the User.
Collection at 2Cookinn physical stores
This modality does not incur any costs for the User.
The User may, when placing their order, choose from a list of local stores the one where they wish to collect the order.
The User will be notified via email associated with their order that it is available for collection.
To proceed with the collection, you must present your order number at the store’s customer service desk, and you may also be asked for your identification number. Delivery is considered complete after checking and signing by the recipient.
If you wish to collect it from a third party, you must request prior authorization, via email info@2cookinn.com, indicating the name and ID number of the person who will collect the order. When picking up the order by a third party, the third party must display the authorization request made by the Customer.
The User has a maximum period of 15 days to collect the order, counting from the date of sending the email confirming receipt at the selected store.
After the aforementioned period, Abecedário reserves the right to freely cancel the order, being exempt from any responsibility for this fact.
CONSUMER’S RIGHT TO FREE RESOLUTION
Consumers have a reflection period of 14 days, counting from the date of delivery of the order, during which they can return the product, without needing to indicate any reason for doing so.
Consumer is understood to be the User who, being a natural person, acts for purposes that do not fall within the scope of their commercial, industrial, artisanal or professional activity.
To exercise the right of free resolution, the following cumulative requirements must be met:
- the product must not have been used or tampered with
- the original characteristics of the product must be maintained, which must be accompanied by the original and undamaged packaging;
- the product must be complete and properly packaged in the original packaging;
- if the item is made up of more than one piece, they must be returned in full;
- inclusion of a copy of the printed invoice.
In order to exercise the right of free resolution, the Consumer must communicate his decision to terminate the contract by means of an unequivocal statement which must include his name, geographic address and contact details, identification of the purchased good, date of request and date of reception of the good.
The User can prepare and send their resolution communication, which must contain the information mentioned above by post, through the following contact:
2Cookinn
Rua Almeida e Sousa 45A
Campo de Ourique
1350-008
Lisbon, Portugal
or by e-mail: info@2cookinn.com
In this case, you will be sent, without delay, a notice confirming receipt of the resolution.
The Consumer must, without undue delay and at the latest, within 14 days from the date on which he communicated his decision to terminate the contract, send or deliver the ordered product, enclosing a copy of the notice of termination and the invoice purchase, to the following address:
2Cookinn
Rua Almeida e Sousa 45A
Campo de Ourique
1350-008
Lisbon, Portugal
The Consumer will be reimbursed for all payments made, including delivery costs, without undue delay and, in any case, no later than 14 days from the date on which Abecedário is informed of the withdrawal decision.
The additional costs resulting from your choice of a shipping method other than the least expensive standard shipping method offered will be borne in full by the Consumer.
Abecedário may withhold the refund until it has received the returned goods, or until proof of sending the goods is provided, whichever comes first.
The consumer expressly agrees that the refund will be made by bank transfer, without incurring any costs for such transfer.
Alternatively, but respecting the same deadline, the Consumer can make the return at a local physical store – Consult physical stores.
Abecedário does not accept returns of the following products:
1. Food products
2. Food Wraps
3. Hygiene Items (e.g., soap, food wraps, brushes, kitchen towels)
RETURN FOR LACK OF CONFORMITY
Abecedário guarantees the compliance of purchased products, in accordance with the provisions of Decree-Law no. 67/2003, of April 8, with the changes introduced by Decree-Law no. 84/2021, of October 18 .
To this end, it will be necessary for the non-conformity of the purchased product to be manifested within a maximum period of 3 (three) years from its delivery, within which in the first 2 years there is a presumption of the existence of the non-conformity of the product on the date of delivery.
After the aforementioned 2 years, the Consumer is responsible for proving that the lack of conformity existed on the date of delivery of the good.
The Consumer must report the lack of conformity to Abecedário, which can be done in person, at any physical store, or via email to be sent to info@2cookinn.com
If the complaint is made via email, Abecedário has the right to demand prior display of the product for the purpose of validating/confirming non-compliance.
If non-compliance is accepted, repair or replacement of the product will be carried out within 30 days, except in particularly complex situations, in which cases the period may be longer.
If it is impossible to repair or replace the product, Abecedário will refund the amount.
Whenever the lack of conformity becomes evident within 30 days after delivery of the product, the Consumer may request its immediate replacement or termination of the contract.
In the case of household appliances, the Customer must deliver the same to the store, accompanied by all the accessories that form an integral part of it, and upon showing the respective proof of purchase.
The Customer will be given a repair note which must be completed accordingly.
2Cookinn has a period of 30 days to carry out the respective repair, except in particularly complex situations, in which case the period may be longer. After this deadline, and if there is no response from the supplier, 2Cookinn will deliver new equipment to the Customer.
GUARANTEE
It is essential to show the original proof of purchase for the purpose of activating the warranty.
Defects or malfunctions resulting from inappropriate use of purchased products, failure to follow the instructions/instructions that accompany the products or resulting from repairs carried out by unauthorized third parties are excluded from the scope of the warranty.
To be able to claim the guarantee, the user must contact Customer Service via the email address info@2cookinn.com or go to a physical 2Cookinn store.
Items purchased by natural or legal persons intended for the development of their commercial, industrial, artisanal or professional activity enjoy a guarantee period of six months, in accordance with the provisions of the Civil Code.
PROMOTIONAL CODES (VOUCHERS)
The 2Cookinn voucher consists of a promotional code with a limited validity, assigned by Abecedário and made available through the domain www.2cookinn.com, with a specific value, which can be discounted on purchases made through the online store.
Whenever there is a campaign in force on the website, its specific conditions, such as User eligibility, duration, exclusions, among others, will be duly detailed on the respective campaign page.
Campaigns available online and promotional codes are only valid for purchases on the www.2cookinn.com domain.
USE OF THE CUSTOMER CARD
The User may use their customer card, either to accumulate the value of purchases and/or deduct the available balance when paying for orders to be placed, in accordance with the terms and conditions of the Card.
To be able to do so, the User must, before proceeding with their order, associate their card number with their account on the website.
CHANGES
Abecedário may, at any time and without prior notice, modify these conditions or introduce new conditions by publishing them on the domain www.2cookinn.com.
Validation of the order request will mean the User’s acceptance of the sales conditions that are in force on the date of validation of the order.
EXCLUSION OF WARRANTIES AND LIABILITY
Regardless of the rigor applied in updating the www.2cookinn.com domain, it is possible that there may be unintentional errors in the information presented about the products, so Abecedário reserves the right to cancel the User’s order, if this occurs.
Abecedário will only be held responsible for any damages that the User may suffer as a result of the online sales service when these are attributable to intentional action on the part of Abecedário, the User recognizing and accepting that the use of this service is carried out under their sole responsibility and risk.
Abecedáriois not responsible for the content and materials provided on other websites, over which it has no control whatsoever, and therefore expressly declines any responsibility for any damage or loss resulting from the use of them.
For all stages of access to the online page www.2cookinn.com, the ordering process, delivery, Customer Support service or subsequent services, Abecedário only assumes an obligation of means.
Consequently, Abecedário’s liability cannot be extended to all inconveniences or damages inherent to the use of the Internet network, namely a disruption of the service, an external intrusion or the presence of computer viruses or any event qualified as force majeure, in accordance with with applicable legislation.
Furthermore, Abecedário will not be responsible in the event of delay in fulfilling or non-compliance with any of the obligations assumed, as long as it is due to events that are beyond our reasonable control, causes of force majeure, which include any act, unforeseeable event, omission or accident, beyond our reasonable control or beyond the control of Abecedário, thus making it impossible to promptly fulfill the obligations arising from this contract.
The obligations will be suspended during the period in which the “cause of force majeure” persists, with Abecedário providing an extension of the period to fulfill the aforementioned obligations for a period of time equal to the duration of the “cause of force majeure”, without there is room for payment, by Abecedário, of any compensation, compensation or any other amount, for whatever reason, taking all reasonable legal means within its reach to put an end to the “cause of force majeure”, or that allows it to find a solution that makes it possible to fulfill your obligations.
INTELLECTUAL PROPERTY
Abecedário is the owner of the 2Cookinn brand and intellectual property rights, namely industrial property, brands, designs, copyright and related rights for content published on the www.2cookinn.com domain that is not externally supplied and as such duly identified, directly or through an exclusive exploitation license, as well as the products sold here, which constitute works of an intellectual and creative nature specifically protected by the various branches of intellectual law, commercial and competition rules and other applicable legislation.
Any unauthorized use by third parties of the aforementioned intellectual property rights, in any context and for any functionality, will be subject to the legally foreseen and applicable consequences.
The use of domain contents for personal use is only permitted. No part of the domain may be reproduced for sale or distributed for commercial gain, nor may it be modified or incorporated into any other work, publication or web domain.
COMPLETENESS
In the event that one of the clauses of this document is declared null by a change in legislation, regulation or by court decision, it shall in no case affect the validity and compliance with all other provisions of these General Conditions of Use and Sale Online.
PROOF
Computer records, kept in Abecedário’s computer systems, under reasonable security conditions, will be considered as proof of communication, orders and payments made.
The transactions are archived in such a way as to correspond to a faithful and lasting copy.
ACCESS TO THE ONLINE PAGE WWW.2COOKINN.COM
Access to all or part of the www.2cookinn.com page may be suspended by simple decision of Abecedário, in case of force majeure, computer or technical difficulties, difficulties associated with the structure of telecommunications networks, blocking of telecommunications networks , strike, national or local state of emergency, bad weather, this list is not exhaustive.
Likewise, access to the page may be interrupted at any time, without prior notice, for maintenance reasons.
The page is susceptible to modifications and developments, including in terms of functionalities, which may occur at any time and without prior notification of any kind and without the user being able to claim any type of loss.
HYPERLINKS
The website www.2cookinn.com may contain hyperlinks to other independent third-party pages (linked pages).
The linked pages are provided exclusively for the convenience of our users and are not under the control of Abecedário
Abecedário is not responsible for, nor does it recommend, the content of such linked pages, including any information or materials contained therein. You must make your own independent judgment regarding your interaction with these linked pages.
AUTHORIZATION OF HYPERLINKS
The use of hyperlinks to the domain www.2cookinn.com will only be authorized by Abecedário through written authorization.
Authorization to insert a link does not imply, under any circumstances, express consent to reproduce the visual and functional aspects of this website, and must show that it leads to a Abecedário internet address and that it is independent and not linked by no relationship of collaboration, association, sponsorship, employment, or any other type, to the website containing the hyperlink.
The creation of an environment or navigation bar on the pages that make up this site is also explicitly prohibited without prior authorization.
The hyperlink may only consist of text. To use images or brands/logos, prior authorization must be obtained from Abecedário.
Any web page that contains a hyperlink to the domain www.2cookinn.com must inevitably respect these General Conditions of Sale and Use of the Site, and be characterized by being a fair and lawful link, complying with all applicable legal provisions and the requirements of generally accepted morals and good customs.
USER/CUSTOMER SUPPORT SERVICE AND DISPUTE RESOLUTION MEANS
The use of the www.2cookinn.com domain complies with these Terms and Conditions of Use and Online Sales and Portuguese law.
The User/Customer Support Service works in your interest to clarify any doubts, suggestions, complaints or queries, including about the online store. For this purpose you can use the following contacts:
By e-mail to:
info@2cookinn.com
By telephone:
Customer Support Line +351 912351219 – Business Days and Saturdays from 10:00 am to 7:00 pm
By letter, to the following address:
2Cookinn
Rua Almeida e Sousa 45A
Campo de Ourique
1350-008
Lisbon, Portugal
Abecedário will work to respond to your request as quickly as possible, and always within less than 30 days.
For the resolution of disputes whose value does not exceed 5,000.00 Eur., you may, if you wish, resort to arbitration courts attached to legally authorized consumer dispute arbitration centers.
According to information from the General Consumer Directorate, the Alternative Dispute Resolution Entities legally authorized to resolve consumer disputes in Portugal are:
Lisbon Consumer Conflict Arbitration Center – CACCL
Rua dos Douradores, nº 116 2º 1100-207 Lisboa
Tel: +351 218 807 030 (call cost to the national fixed network)
e-mail: juridico@centroarbitragemlisboa .pt
director@centroarbitragemlisboa.pt
www.centroarbitragemlisboa.pt
In the event of a dispute that does not fall within the situations mentioned above, Abecedário and the Customer must resolve the situation amicably, within the scope of a conventional mediation procedure or any other alternative method of resolution. In case of failure, the forum with territorial jurisdiction for the municipality of Lisbon will be competent, with express waiver of any other, to resolve the dispute.
