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OUR STORE
Rua Almeida e Sousa, 45 A
Campo de Ourique
1350-008 Lisboa
Portugal
CALL US
+351 912 351 219
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Common queries answered
Frequently asked Questions
General Questions
You can reach our customer service team via email at info@2cookinn.com, by phone at +351 912351219, or through our contact form on the website.
We are available 10am-7pm, Monday to Saturday.
Ordering
To place an order, simply add items to your cart and proceed to checkout. Follow the on-screen instructions to complete your purchase.
If you need to modify or cancel your order, please contact us immediately at info@2cookinn.com
We will do our best to accommodate your request if the order has not yet been processed.
Shipping
We offer several shipping options including standard, expedited, and overnight shipping. Detailed information on shipping times and costs can be found on our shipping policy page.
Yes, we ship to many countries in Europe. International shipping costs and delivery times vary based on the destination. Please see our shipping policy for more details.
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package
Returns and Refunds
We accept returns within 7 days of purchase. Items must be unused, in original packaging, and with all tags attached. Please visit our return policy page for more information.
To return an item, please contact our customer service team at [contact information] to initiate the return process. You will receive instructions on how to send the item back to us.
Once we receive and inspect your returned item, we will process your refund. Refunds typically take 7 days to appear on your original payment method.
Payments
We accept various payment methods including credit/debit cards (Visa, MasterCard, American Express), and for Portugal [Multibanco, MB Way].
Yes, we use industry-standard encryption to protect your payment information. Our website is PCI-DSS compliant to ensure your data is secure.
Account and Privacy
No, you can place an order as a guest. However, creating an account allows you to track orders, save shipping addresses, and enjoy a faster checkout process.
To create an account, click on the “Sign Up” button at the top of our website and fill in the required information.
We take your privacy seriously. Please review our privacy policy to understand how we collect, use, and protect your personal information.
Product Information
Yes, all of our products are 100% authentic and sourced directly from manufacturers/authorized distributores,
Please refer to our size guide on each product page for detailed measurements and tips on finding the right fit.
Promotions and Discounts
Yes, we frequently offer promotions and discounts. Subscribe to our newsletter and follow us on social media to stay updated on the latest deals.
Enter your promo code at checkout in the designated field. The discount will be applied to your order total.
